Your toolbox to create great Customer Experiences

Your on-demand source of bite-sized Tips to improve Customer Experience and in-depth case studies of the world’s leading companies.

CX Bites

ON-DEMAND

Bite-sized Ideas to improve Customer Experiences

3 creative ideas to improve the experience of your customers in ways that you can easily implement.

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Unexpected secret letter underneath the bed

A simple letter for your most meticulous customers can create a delightful and unexpected moment.

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Let's flip a coin!

An easy and funny way to stop a negotiation about price while still getting a fair chance to get your price.

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Providing an alternative promo code

Loom will let you easily swap the default selection of emojis for your most frequently used ones.

Case Studies

ON-DEMAND

In-depth Examples of the top leading companies

Find out how the leading companies implement advanced tactics to create amazing Experiences for their customers.

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How Ritz-Carlton creates outstanding experiences through service

13 CX Bites

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How Apple is running the game of great Customer Experience

1 Video, 8 CX Bites